Due to a product shortage with the car and wall charger adaptors (#430005 & #430004) Maxton will be shipping the SafeTach2 less these accessories until they become available. The price for the SafeTach2 will be discounted to reflect this temporary change. Please use the provided USB cable with or without common universal USB adaptors to…
Previously Maxton collected all customer email through info@maxtonvalve.com. Over time the overall volume reached a level that demanded separation of tech support to better facilitate technical communications. You will notice this change posted across our voice mail, website, and our app (on next update). Please add tech@maxtonvalve.com to your email list and share with your…
Due to the shortages in materials required to manufacture and source Maxton’s coil lead wires we are going to shorten these lead wires from 96” to 36”. This change will nearly triple the number of coils currently able to be manufactured allowing us to regain timely shipping and delivery to our customers. Additionally, Maxton was…
As of 8-9-21 all Maxton customers need to be aware of the following order fulfillment changes due to wiring shortages impacting our 115 VAC coils supply chain. All support products and valve orders not using 115 VAC coils will ship normally. Orders with 115 VAC coils will be received, but no ship dates will be…
Hello Maxton Customers, The Maxton team would like to give our elevator industry colleagues and customers a clear path forward through a time filled with change, disconnection, turnover, and unsurety within the business world. This direction, guidance, and renewed confidence in delivering quotes and orders simply and efficiently will produce small successes within the workday…
Since our last notice, Maxton found and successfully incorporated a board fix for the EMV10/10T that allows full function with modified and pure sine wave battery backups. This modification is incorporated on all EMV10/10T product going forward as of 7-23-2021.
For all EMV10/10T customers please take note that with the recent electronics update, due to obsolescent parts replacement, the valve is no longer compatible with a modified sinewave battery backup. The valve now requires the use of a pure sinewave battery backup for correct operation.
After experiencing and hearing about multiple poor business response cases of late I decided to look at how Maxton was handling our business through a tech support perspective. Our customers rely on our highly dependable elevator control valves and support products, but many say an even more valuable customer benefit comes from our industry leading…
To allow Maxton and our customers to maintain records accountability, product integrity and overall customer satisfaction we provided the following policy instructions attached to MFC/VCB parts replacements: ACTIVATION CALL REQUIRED – Prior to installation contact Maxton (775-782-1700) with valve serial number and specification below. Failure to activate, may void any credits or warranties. Please share…